Job Detail

Hiring: Front Office Executive
Location: Nainital
Experience: 1 to 3 years (preferably in hospitality)
Qualification: 12th / Any Graduate

Key Roles & Responsibilities:

• Greet guests upon arrival and ensure smooth check-in and check-out processes.
• Handle phone calls, emails, and guest inquiries professionally.
• Manage guest reservations, cancellations, and updates in the system.
• Maintain an organized front desk and manage guest records.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Handle guest complaints and ensure a satisfactory resolution.
• Assist with billing, payments, and ensure accuracy in guest transactions.
• Maintain a high level of customer service at all times.